Frequently Asked Questions

We currently deliver to most areas within a 25-mile radius of our distribution centers. Enter your zip code during checkout to confirm delivery availability in your area.

You can schedule deliveries weekly, bi-weekly, or monthly based on your pet's needs. Our flexible scheduling system allows you to adjust your delivery frequency at any time.

We offer a 100% satisfaction guarantee. If your pet doesn't love their food, contact us within 30 days for a full refund or exchange to a different formula that better suits their taste.

Yes! You can modify your order up to 24 hours before your scheduled delivery date. Simply log into your account or contact our customer service team for assistance.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely through our encrypted payment system.

You can cancel your subscription at any time through your account dashboard or by contacting our customer service team. There are no cancellation fees, and you'll continue to receive deliveries until your current billing period ends.