Privacy Policy

At PetsDashPlus ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using PetsDashPlus services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

Personal Information: We collect information that identifies you personally, including:

• Name (first and last)
• Email address
• Phone number
• Delivery address (street address, apartment/unit, city, state, ZIP code)
• Payment information (credit card details, billing address)
• Account credentials (username, password)

Order Information: Details about your purchases, including:

• Products ordered
• Order history and preferences
• Delivery preferences and special instructions
• Subscription details (frequency, scheduled delivery dates)

Pet Information: Information about your pet(s) that you voluntarily provide:

• Pet name, breed, age, and size
• Dietary preferences and restrictions
• Health conditions or allergies (if disclosed)

Technical Information: We automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referral source and clickstream data
• Cookies and similar tracking technologies

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, manage deliveries, and handle returns or refunds
• Account Management: To create and maintain your account, verify your identity, and provide customer support
• Subscription Services: To manage recurring deliveries, process automatic payments, and send delivery reminders
• Communication: To send order confirmations, shipping updates, customer service responses, and important account notifications
• Marketing: To send promotional emails, special offers, and newsletters (you can opt-out at any time)
• Personalization: To recommend products based on your pet's needs and your purchase history
• Analytics: To understand how customers use our website and services to improve user experience
• Security: To detect and prevent fraud, unauthorized access, and other illegal activities
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our business, including:

• Payment processors (Stripe, etc.) to process transactions securely
• Shipping and delivery partners to fulfill orders
• Email service providers for marketing and transactional emails
• Cloud hosting services for data storage
• Analytics providers to understand website usage

Business Transfers: If we merge with or are acquired by another company, your information may be transferred to the new entity.

Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

With Your Consent: We may share information for other purposes with your explicit consent.

We use cookies, web beacons, and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

• Remember your preferences and login status
• Understand how you navigate our website
• Personalize content and advertisements
• Analyze website traffic and user behavior

Cookie Types:

• Essential Cookies: Required for website functionality (cannot be disabled)
• Performance Cookies: Help us improve website performance
• Functional Cookies: Remember your preferences
• Marketing Cookies: Track your activity to deliver targeted ads

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a structured, machine-readable format
• Restriction: Request that we limit how we use your information
• Object: Object to processing based on legitimate interests

To exercise these rights, contact us at [email protected] or call (689)-349-3360.

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Maintain your account and subscription services
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce our agreements

When we no longer need your information, we will securely delete or anonymize it. You may request deletion at any time by contacting us.

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

If you believe a child has provided us with personal information, please contact us at [email protected].

Our website may contain links to third-party websites, including social media platforms and payment processors. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, contact us at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we make significant changes, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.